Building & Customizing Chatbots
Course description
Learn to design and build custom chatbots. Gain foundational knowledge of chatbot development, learning to create engaging personalities and scripts using tools like Dialogflow and GPT-4. This Micro Credential emphasizes hands-on practice, allowing learners to design functional prototypes that integrate text and voice recognition for seamless user interaction.
Learning outcomes
This Micro Credential is competency based, focusing on becoming proficient in specific skills and knowledge. By the end of this course, learners will be able to:
- Design chatbot personalities and conversational scripts
- Develop functional chatbots using tools like Dialogflow and Landbot
- Integrate voice recognition and AI-powered responses
- Analyze user interactions to improve chatbot functionality
Course topics
Topic 1 | Introduction to chatbots An overview of chatbot functionality, history and common use cases. | Topic 2 | Designing chatbot personalities and scripts Techniques for creating conversational flows and designing engaging personalities that match user needs |
Topic 3 | Tools for building chatbots without coding Introduction of low-code/no-code platforms such as Dialogflow and Landbot that include data set creation using user-friendly templates. | Topic 4 | Analyzing and improving chatbot interactions Analyse user interactions to improve conversational flows and address common pain points. |
Topic 5 | Incorporate voice recognition and response Integrate voice commands and responses to chatbots, enhancing accessibility and usability for diverse user groups. |
Career pathways
Skills from this Micro Credential apply to careers in customer service, UX design, AI development and digital marketing. Ideal for anyone looking to enhance user interactions through AI-powered chatbots in industries such as e-commerce, healthcare, and tech.
Why enroll in this course?
| Structured, virtual learning, with live support from industry experts | Projects that you can include in your own work or portfolio | Earn a digital badge to showcase & share your skills | Customize your learning path to match your career goals and earn higher credentials |
Course completion
This non-credit course runs twice per week for eight consecutive weeks, combining live virtual classes with graded assignments and assessments. Weekly assignments must be submitted on schedule, and learners will begin developing their final project midway through the course, applying new concepts as they progress. After the final class, participants may have an additional few days to refine and submit their project. To successfully complete the course and earn a digital badge, you must achieve an overall grade of 70% or higher.
Instructor bio
Braintoy is a leader in AI and machine learning, dedicated to making these transformative technologies accessible to all. Through education, partnerships, and their innovative mlOS platform, Braintoy empowers individuals and organizations to implement AI-driven strategies with confidence. From energy and financial services to manufacturing and telecommunications, they help businesses enhance efficiency, safety, and decision-making. Braintoy is shaping a future where AI is not just a tool but a force for positive change.
How to register
Your step-by-step guide to enrolling in a professional development course at AUArts.
Follow instructions on this pageApplicable certificates
Use Building & Customizing Chatbots and four other courses to earn a Professional Certificate
Applicable certificate page